Question 1

When is check in and out?

Accepted Answer

Check-in time is from 2pm onwards and check-out time is 12pm. Eccleston Square Hotel team can store your luggage on the day of arrival, during your stay and on day of departure. We are unable to store your luggage for additional days when you are not staying in the hotel.

Question 2

How do I get to Eccleston Square Hotel?

Accepted Answer

The hotel is situated just a five minutes’ walk from Victoria underground, national rail and coach stations. Pimlico and Sloane Square tube stations are a 10 minutes’ walk. London Heathrow Airport is around 50 minutes by public transport or 40 minutes by taxi. London Gatwick Airport is around 30 minutes by Gatwick Express train to Victoria Station.

Question 3

Do you have parking?

Accepted Answer

We do not have an on-site car park. However, Q-Park Pimlico is located just a 5-minute walk away on Cumberland Street, SW1V 4LY. Guests can benefit from a 15% discount by pre-booking through the Q-Park website using the code ECCSQU15. Q-Park is open 24/7 and features automated number plate recognition for entry and exit. Selected sites also offer electric vehicle charging stations. Due to rising car theft in London, we do not recommend on-street parking.

Question 4

What do we do when we arrive?

Accepted Answer

Our front desk is open 24/7. Our front door is locked at all times. When arriving at the hotel, please ring the bell and a staff member will let you in. During your stay, you will be able to use your room key to open the front door automatically.

Question 5

Do I need a credit card when I check-in?

Accepted Answer

Yes, we will take a pre-authorisation of £100 per night for any incidentals that may occur during your stay. On departure, the pre-authorisation will be released, and the timeframe will depend on your bank and country.

Question 6

Do you offer early check-in and late check-out?

Accepted Answer

Early check-in is available from 10am onwards at a fee of £40. Late check-out is available until 2pm at a fee of £40. Early check-in and late check-out are subject to availability, and guests are encouraged to contact the front desk team to confirm these options.

Question 7

What room amenities do you have in the room?

Accepted Answer

We provide a Babyliss hairdryer, bathrobes, slippers, L’Occitane bathroom amenities including shampoo, conditioner, soap and shower gel, Nespresso coffee, and two bottles of Evian water once per stay. We also provide an iron and ironing board on demand.

Question 8

Do you have twin rooms, and do you provide an extra bed in the room?

Accepted Answer

All of our guest rooms have queen or king size double beds. We do not provide twin rooms. All guest rooms are for a maximum of two guests per room and we do not offer extra beds. We also do not have connecting rooms, however please contact our front desk team to see if we can allocate rooms close to each other.

Question 9

Does the hotel offer extra bed or cot in the room?

Accepted Answer

All of our guest rooms are for a maximum of two guests per room and we do not offer extra beds. We also do not have connecting rooms, however guests can contact the front desk team to see if rooms can be allocated close to each other. We do not provide cots in the rooms.

Question 10

Are there safes in the room?

Accepted Answer

Yes, all of our rooms have laptop-size safes in each guest room which can be locked using a digital code.

Question 11

Is Wi-Fi free and how to do I log on?

Accepted Answer

Yes, wi-fi is free at Eccleston Square Hotel. To log on, please select “Guest_Wifi”, then accept the terms and conditions. No password is required.

Question 12

Does the hotel accept pets?

Accepted Answer

Unfortunately, we do not accept pets.

Question 13

How can I change/amend my booking?

Accepted Answer

To change or amend a booking please e-mail stay@ecclestonsquarehotel.com or call 0203 281 8919.

Question 14

What is the cancellation policy at Eccleston Square Hotel?

Accepted Answer

This depends on the rate that you have booked. If you have booked a flexible rate, you must cancel by 2pm London time, 1 day prior to arrival. If you have booked a non-refundable rate, you are not able to cancel this reservation.

Question 15

Does the hotel offer laundry service?

Accepted Answer

Eccleston Square Hotel works with an external laundry service which is able to pick up and drop off items to be washed. The laundry price list can be found in the bottom drawer of your in-room cupboard.

Question 16

Can I store my bike/scooter in the hotel?

Accepted Answer

As the hotel has limited storage space, we are unable to store bikes, scooters or any form of micro mobility vehicles.

Summer Offer 20% Discount

Eccleston Square Hotel, a calm Boutique Hotel oasis located on a beautiful garden square in Central London

Boutique Rooms with Modern Comfort

Balcony King Room

Signature King Room

City King Room

City Queen Room

Exclusive Offers for Your Stay in Central London

Central London Boutique Hotel in Westminster near Belgravia, & Sloane Square

Westminster

Belgravia

Victoria

London Garden Square

Things to Do Near Eccleston Square

Entertainment in Belgravia & Westminster

Where to Eat & Drink in Victoria & Belgravia

Shopping Near Chelsea & Victoria London

Guest Testimonials

Featured in the Press

Visiting Eccleston Square Hotel

Useful Information for Your Stay

When is check in and out?

How do I get to Eccleston Square Hotel?

Do you have parking?

What do we do when we arrive?

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Temporary Reception Phone Issue

Summer Offer 20% Discount

Eccleston Square Hotel, a calm Boutique Hotel oasis located on a beautiful garden square in Central London

Boutique Rooms with Modern Comfort

Balcony King Room

Signature King Room

City King Room

City Queen Room

Exclusive Offers for Your Stay in Central London

Central London Boutique Hotel in Westminster near Belgravia, & Sloane Square

Westminster

Belgravia

Victoria

London Garden Square

Things to Do Near Eccleston Square

Entertainment in Belgravia & Westminster

Where to Eat & Drink in Victoria & Belgravia

Shopping Near Chelsea & Victoria London

Guest Testimonials

Featured in the Press

Visiting Eccleston Square Hotel

Useful Information for Your Stay

When is check in and out?

How do I get to Eccleston Square Hotel?

Do you have parking?

What do we do when we arrive?

Stay in the loop

Explore

Connect

Legal