Eccleston Square Hotel privacy policy and terms & conditions of web booking services

I. General

Please read these terms and conditions for using this web booking service (the “Terms and Conditions”) carefully prior to making any bookings via this website. By making a booking via this website, you confirm that you accept these Terms and Conditions and that you are entering into a contract with Eccleston Square Hotel with its registered office at 37 Eccleston Square, London SW1V1PB. These terms incorporate the terms and conditions for accommodation services provided by the Hotel.

All information provided by you in connection with the use of this website, particularly but not limited to the purpose of booking, shall be true and accurate and may be relied upon as such.

The web booking service is operated by MEWS SYSTEMS, B.V., Business ID NL856548327B01, with its registered office at Herengracht 372, Amsterdam, CH 1016, The Netherlands („MEWS“). Except specifically stipulated otherwise (Article VI), nothing in these Terms and Conditions shall be construed so that MEWS is considered as an agent or intermediary with respect to your contract with the Hotel, usage of web booking service or has any other obligations whatsoever to you or any other third party.

II. Reservation and cancellation policy

Within the booking process, you may select one of the following reservation options:

Flexible Rate has 24 Hour Cancellation Policy

This room rate provides the most flexible access to your choice of accommodation. It includes applicable taxes and service charges. Bookings can be cancelled or amended up to 2PM (London time) one day prior arrival, without charge. Bookings that are cancelled or amended after 2PM (London time) one day prior arrival or no show will be subject to a charge of 100% of the reservation. Reservation will automatically be charged at 2pm (London time) 1 day prior to arrival.

Advance purchase, Direct Offer, Weekend Offer, Plan Ahead, 7 For 5 Offer and any other discounted offers are Non-refundable and payment is taken at the time of bookingThese room rates offer the lowest rate available. In order to qualify for this rate, full prepayment is required. In case of changes or cancellations, the payment is non-refundable and non amendable. If you depart early or you cancel or fail to honour this reservation for any reason, you will not receive any credit or refund. Any extensions of your stay will require a new reservation for the additional date(s), subject to availability and prevailing rates, and this rate shall not apply.

If you have prepaid a special offer you will be asked to show the same form of payment to the reception on day of check-in. If you are unable to show the same form of payment we will refund you the stay and charge a new card which you have available on the day of arrival.

All offers are subject to availability at the time of reservation. The availability of the offer shall be confirmed by the Hotel.

III. Rates

Rates on our website are in GBP or in the local currency where applicable. They are inclusive of taxes.

The website rates are modified on a regular basis. This does not apply to already purchased bookings save where applicable taxes are modified by law.

Offers are not valid in conjunction with any other offer or contract and do not apply to groups (5 rooms or more). Rates are per room, per night, vary by arrival date and/or length of stay, and include applicable taxes, service charges, levies, resort fees, gratuities or surcharges, unless otherwise noted. Early departure fees may apply.

IV. Terms of payment

Guarantee

All reservations require a £1oo per night deposit which will be released once checked out. If a guarantee or deposit has not been supplied by the time we specify, the relevant booking(s) may be cancelled without notice and we reserve the right to re-let the relevant room or facility without prior notice. In such circumstances we will not be obliged to refund any deposit paid by you (or by any other person in connection with the booking).

Payment methods

Methods that are accepted as a guarantee include: credit card, a pre-approved travel agent or a pre-approved company. In order to guarantee your reservation and confirm your booking, you must provide your credit card details (or details of other accepted payment method). In certain cases (for the purposes of pre-payment or guarantee), your credit card (or other accepted payment method) could be charged or pre-authorised.

V. Accessing the site

This website is available free of charge. Neither MEWS nor the Hotel is responsible for any additional charges which may be imposed on you by mobile or other network service operator.

There is no guarantee that this site, or any contents thereon, will always be available uninterrupted. Access to the site is permitted on a temporary basis. The site of any of its part may be suspended, withdrawn, discontinued without notice. Neither MEWS nor the Hotel shall be liable to you if for any reason the site is unavailable at any time or for any period.

You are responsible to making all arrangements necessary for you to access the site. You are also responsible for ensuring that all persons who access the site through your internet connection are aware of these Terms and Conditions and that they comply with them.

VI. Data privacy

By using this website you are granting your consent to MEWS to process your personal data which you will provide to the reservation form via your MEWS account for the purpose of your reservation and/or accommodation.

Prior or after the making the reservation, you will have the opportunity to sign up and create your own account in MEWS hoteling system and be able to utilize services of MEWS network. If you sign up, you also grant your consent to MEWS to process your data for the purposes and under the terms ofMEWS Privacy Policy.

VII. Intellectual property rights

MEWS holds all intellectual property rights in this web booking service and the Hotel is its permitted user. The Hotel is the sole owner, licensee and permitted user in respect of any contents and materials published on this site. All works (site and its contents) are protected by copyright and treaties around the world. All such rights are reserved.

You may use this site and its contents solely for personal, non-commercial and private use subject to applicable copyright laws. You must not use any part of the site without obtaining a licence to do so from MEWS or its contents from the Hotel or, as the case may be, any other authorised licensor.

You must not copy, display, modify, download, reproduce or transfer to any third party any part of the contents or material on this site without being granted a permission to do so.

Nothing contained on this site should be construed as granting to you or to anyone else any license or right to use any of trademarks or other intellectual property of the Hotel or MEWS (the “IP”) and you may also not use any meta-tags or other hidden text utilizing the IP.

VIII. Specific conditions

Pet Policy

No pets are allowed.

Extra beds

No extra beds are available and there is a maximum of 2 guests per room. We do not provide cots.

Age Restriction

You must be 18 years or over to check-in to the hotel by yourself. Anyone under the age of 18 must be accompanied by an adult of 18 years or over.

Alcohol will only be served to guests who are aged 18 years and over. The hotel reserves the right to ask for proof of ID.

Checking in and out

Rooms are available from 2pm (London time) on the arrival date. Please let the Hotel know at least 24 hours in advance if you or any member of your group is likely to arrive after 23:00. Failure to inform us may result in the relevant booking for that person being cancelled and the room being re-let to another customer and, if no notice was given, no refund of any deposit shall be payable. Rooms must be vacated by 12pm (London time) on the day of departure. Failure to leave by that time may result in additional charges being levied up to and including the cost of one additional night’s accommodation in the relevant room(s).

Non Smoking Hotel

The hotel is strictly a non-smoking hotel. Guests are subject to a fine of £100 if smoke is detected as well as £250 if smoke alarm is set-off.

Special requirements

If you have or any member of your group has any special requests, you must advise the Hotel at the time of booking. The Hotel cannot guarantee that any request will be met (and shall have no obligation to meet it, save as imposed by law) until the Hotel has confirmed that it will meet it in writing. If the Hotel is reasonably unable to accommodate any special request, it reserves the right to cancel any booking at the time the request is made or at the time the Hotel becomes aware of any special requirements, whichever is the latter, although in such circumstances any deposit paid in advance will be refunded unless the Hotel is permitted to withhold it by these terms.

Event bookings

Event bookings are subject to separate terms and conditions which the Hotel will communicate to you prior to the time of booking.

Loss of or damage to personal belongings

The Hotel will not be responsible for the loss or damage of the clients’ or guests’ belongings that have not been left in the mutually agreed care of the Hotel Management.

IX. Liability

Neither the Hotel nor MEWS provide any guarantee regarding the site and its contents. You are solely responsible for your use thereof.

Site operation

Neither the Hotel nor MEWS shall be liable for any direct, indirect or consequential losses or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage of data), arising out of this site or the use thereof, or any errors, inaccuracies, omissions in the services or contents provided howsoever caused.

Force majeure

Neither the Hotel nor MEWS can accept any liability or pay any compensation (other than to refund monies paid for services not yet rendered), and will be in breach of these terms, or liable for any failure to perform any of our obligations under them, if they are unable to perform those obligations due to any adverse event, act, or omission beyond our reasonable control and not caused by us, including (but not limited to) natural disasters, acts of terrorism, civil unrest, industrial disputes, or failure of utility services.

Liability limitations

Total liability of the Hotel to you for any loss shall not exceed the amount you have paid to the Hotel in connection with your booking as at the time the loss arises. We shall not be liable for (1) any loss not caused by Hotel’s breach of contract, breach of statutory duty or negligence, (2) any indirect or consequential loss, or (3) any loss caused by you or any member of your group. Nothing in these terms shall operate to limit or exclude Hotel’s liability for fraud or death or personal injury or any other matter which we cannot limit or exclude by law. The Hotel reserves the right to cancel any event where it reasonably considers it could damage its reputation and in such instances no refund will be given. You shall be responsible for the orderly conduct of you and your guests and shall at all times not cause breach of Hotel’s policies or any applicable law or cause nuisance to other Hotel guests. You shall reimburse the Hotel in full for any loss or damage caused to the Hotel or any interruption to our business through your acts and omissions or those of the members of your group, whether by negligence or otherwise, and we reserve the right to charge your credit or debit card for any such amounts.

Linking

The site provides links to other sites; however, inclusion of these links does not imply any endorsement of such linked site or any association with their operation. Neither the Hotel nor MEWS shall be responsible for the contents of the linked sites or your use thereof.

No waiver by the Hotel of any breach of these terms shall be a waiver of any subsequent breach of the same or any other provision of them.

X. Miscellaneous

These terms and conditions may be updated or changed from time to time and shall be fully effective after their publication on the site. If these terms are amended after you have made a reservation and shall affect your contact to the Hotel in terms of taxes or other changes arising out of local laws, you will be notified thereof via an electronic contact you have provided within the registration process.

These Terms and Conditions are governed by the United Kingdom law, unless other laws are applicable without regard the choice of law.

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Privacy policy

This privacy policy applies between you, the User of this Website and Eccleston Square Hotel, the owner and provider of this Website. Eccleston Square Hotel takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://www.ecclestonsquarehotel.com/privacy-policy/.

Please read this privacy policy carefully.

Definitions and interpretation

In this privacy policy, the following definitions are used:
Data: collectively all information that you submit to Eccleston Square Hotel via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies: a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Data Protection Laws: any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR: the General Data Protection Regulation (EU) 2016/679;

Eccleston Square Hotel, we or us: Eccleston Square Hotel, a company incorporated in England and Wales with registered number 07200293 whose registered office is at Eccleston Square Hotel, 1 Lumley Street, Mayfair, London, W1K 6TT

UK and EU Cookie Law: the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

User or you: any third party that accesses the Website and is not either (i) employed by Eccleston Square Hotel and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Eccleston Square Hotel and accessing the Website in connection with the provision of such services; and

Website: the website that you are currently using, www.ecclestonsquarehotel.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

Please read this privacy policy carefully.

Definitions and interpretation

1. In this privacy policy, the following definitions are used:

Data: collectively all information that you submit to Eccleston Square Hotel via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

GDPR: the General Data Protection Regulation (EU) 2016/679;

Website: the website that you are currently using, www.ecclestonsquarehotel.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:

the singular includes the plural and vice versa;
references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
a reference to a person includes firms, companies, government entities, trusts and partnerships;
“including” is understood to mean “including without limitation”;
reference to any statutory provision includes any modification or amendment of it;
the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

3. This privacy policy applies only to the actions of Eccleston Square Hoteland Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

4. For purposes of the applicable Data Protection Laws, Eccleston Square Hotelis the “data controller”. This means that Eccleston Square Hotel determines the purposes for which, and the manner in which, your Data is processed.

Data collected

5. We may collect the following Data, which includes personal Data, from you:

name;
contact Information such as email addresses and telephone numbers;

in each case, in accordance with this privacy policy.

How we collect Data

6. We collect Data in the following ways:

data is given to us by you;
data is received from other sources; and
data is collected automatically.

Data that is given to us by you

7. Eccleston Square Hotelwill collect your Data in a number of ways, for example:

when you contact us through the Website, by telephone, post, e-mail or through any other means;
when you elect to receive marketing communications from us;
Online competitions collaborating directly with Eccleston Square Hotel;

in each case, in accordance with this privacy policy.

Data that is received from third parties

8. Eccleston Square Hotelwill receive Data about you from third parties only through partnerships and collaborations, where you have actively opted-in to receive further information:

Data that is collected automatically

10. To the extent that you access the Website, we will collect your Data automatically, for example:

we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our use of Data

11. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

transmission by email of marketing materials that may be of interest to you;

in each case, in accordance with this privacy policy.

12. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

13. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:

soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.

Keeping Data secure

14. We will use technical and organisational measures to safeguard your Data, for example:

access to your account is controlled by a password and a user name that is unique
we store your Data on secure servers.

15. We are certified to Mailchimp. This family of standards helps us manage your Data and keep it secure.

16. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: sales@ecclestonsquarehotel.com.

17. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

18. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

19. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

20. You have the following rights in relation to your Data:

Right to access– the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
Right to correct– the right to have your Data rectified if it is inaccurate or incomplete.
Right to erase– the right to request that we delete or remove your Data from our systems.
Right to restrict our use of your Data– the right to “block” us from using your Data or limit the way in which we can use it.
Right to data portability– the right to request that we move, copy or transfer your Data.
Right to object– the right to object to our use of your Data including where we use it for our legitimate interests.

21. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: sales@ecclestonsquarehotel.com.

22. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

23. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

24. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

25. Eccleston Square Hotelmay, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Eccleston Square Hotel. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

26. We may also disclose Data to a prospective purchaser of our business or any part of it.

27. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

28. This Website may place and access certain Cookies on your computer. Eccleston Square Hotel uses Cookies to improve your experience of using the Website and to improve our range of services. Eccleston Square Hotel has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

29. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

30. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Eccleston Square Hotelto provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

31. This Website may place the following Cookies:

Type of Cookie

Purpose

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

32. You can find a list of Cookies that we use in the Cookies

33. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

34. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

35. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

36. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

37. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

38. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

39. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

40. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

41. Eccleston Square Hotelreserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.You may contact Eccleston Square Hotel by email at sales@ecclestonsquarehotel.com.

Attribution

42. This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).

05 February 2020

Eccleston Square Hotel privacy policy and terms & conditions of web booking services

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